Customer Relationship Management

Customer Relationship ManagementAt nifty marketing we know how important relationships are – look after them and they’ll look after you, ignore them and risk losing them for ever.

Establishing and nurturing strong relationships will help you engage with your customers which in turn will increase sales and repeat business.

We can produce an integrated contact strategy which suits your business and works for your customers, using any or all CRM tools, such as;

We have experience implementing key processes and practices which will will share with you to improve your CRM now and help you undersand what more can be done in the future. For example;

  • Customer Journey Mapping – By mapping the different journeys your customers follow to buy your products or engage your services, we can understand how customers and prospects interact with your business. Using this we can then make improvements to enhance their experience. This will further increase sales and repeat business.
  • Retention and acquisition strategy – By developing a strategy around keeping your existing customers and getting new ones we can help you increase sales and repeat business.
  • Sourcing data for you or using your existing customer data in the best way - By purchasing data from an external source or capturing data from the visitors to your website, email responses etc you will build up a database of customers and prospects.

If you have an idea and you want help developing it or you’re looking to revamp and appeal to a new or bigger audience, we would love to hear from you.

m: 07932 061 256